All products supplied by the company are covered by a twelve month back to base guarantee. Any product which fails within the warranty period will be repaired or replaced at our discretion. Where goods cannot be returned, we offer a sub-assembly replacement service backed up by telephone or email support to get your system up and running quickly and efficiently. We offer a similar service for old products too.

Please note that we cannot guarantee that special products, produced on the understanding that they are experimental, will necessarily function as intended in a given application. We make every effort to resolve any problems you may have and mutual cooperation and testing generaly results in a satisfactory outcome.

Goods ordered from our website are dispatched via airmail or normal First Class Recorded delivery in the UK. Overseas consignments are sent using the International Signed for service. Carriage via carriers such as TNT, UPS or DHL can be arranged upon request.

It is your responsibility to ensure that authorised individuals sign for the goods upon receipt at your premises. CBC Design will not accept any responsibility for loss due to unauthorised signatures. All goods are dispatched to the cardholders address and if signed for, goods will be considered delivered.